A recent viral post by a Chennai-based sports commentator, Pradeep Muthu, has brought to light the issue of “missing window seats” on some aircraft, specifically in economy class. Muthu booked a window seat on an IndiGo flight but was surprised to find a solid wall panel instead of a window. He shared a photo of the issue on X, which gained over 6.88 lakh views and hundreds of comments.
Many users shared similar experiences, revealing that several aircraft have window seats without windows due to structural design. Some humorously suggested that IndiGo rename such seats as “wall seats” to avoid misleading passengers. Others criticized the airline for not informing customers beforehand, arguing that transparency is crucial. Aviation experts explained that certain aircraft configurations, such as the placement of structural reinforcements or emergency exits, can result in “missing window seats.”
However, experts also emphasized that airlines should ideally mark such seats on their booking platforms to prevent confusion and dissatisfaction. While IndiGo has not responded to Muthu’s complaint, the incident has sparked discussions on the importance of providing detailed seat maps to passengers. Some travelers even suggested adjusting seat selection fees based on amenities, ensuring that those expecting a window actually get one.
The issue has raised questions about transparency and customer satisfaction in the airline industry. While humor has been a part of the response, it is clear that passengers expect more clarity and honesty when booking their flights.