A major disruption occurred at Patna Airport when SpiceJet’s SG3453 flight from Patna to Guwahati was delayed by over four hours and eventually cancelled. The flight, which was scheduled to depart at 1:35 PM, left dozens of passengers, including those from Assam, stranded and frustrated due to a lack of communication and support from the airline. Passengers arrived at the airport on time, but the flight’s departure was repeatedly postponed without explanation. As the delay stretched on, passengers became increasingly frustrated, demanding explanations and updates from the airline. However, they were met with silence, leading to chaos at the airport.
The situation was particularly challenging for 41 passengers from Assam, who were left stranded without any provisions for food or assistance. Elderly passengers and government employees, who had scheduled commitments, were also left stranded without clarity. The lack of communication from the airline exacerbated the tension, transforming the airport into a scene of disarray. Passengers voiced their anger over the airline’s lack of accountability and poor customer service.
After several hours of uncertainty, SpiceJet officials eventually arranged accommodation for the stranded passengers. However, the experience was still distressing for many. One passenger remarked, “We were given boarding passes, and then the flight was cancelled. After hours of waiting, they finally ensured accommodation for the stranded passengers.” The incident highlights the importance of effective communication and customer service in the aviation industry.