Asfits a rising global power: It is natural for Indians to anticipate that Air India will soon soar to world-class standards.

The author reflects on their first flight on Air India in 1972, which was a memorable experience due to the airline’s grandeur and staff’s hospitality. However, over the years, Air India’s reputation suffered due to delayed flights, unhelpful staff, and subpar amenities. The airline’s nationalization and subsequent lack of accountability led to a culture of sloth and inefficiency. The author compares Air India’s poor performance to that of other airlines, such as Singapore Airlines and Emirates. With Air India’s re-privatization, there were high hopes for a turnaround, but the results have been slow. The author’s recent experience on one of Air India’s new Airbus 350-900 planes, however, was a pleasant surprise. Despite the challenges, the author remains optimistic that Air India can regain its world-class status with the help of its new owners, the Tatas. However, significant changes will require time and effort to overcome the airline’s sarkari mindset and lack of accountability.