Frustrated Vistara Passenger Struggles to Resolve Refund Dispute After Enduring Over 100 Calls and Dozens of Emails.

An Indian-origin woman in Mauritius shared her disappointing experience with Vistara Airlines’ refund process. She booked a Vistara flight in February 2024 but had to cancel it in October 2024 due to personal reasons. However, she faced issues with the refund, which was issued to the original mode of payment, but the last 4 digits on the card didn’t match her current card. As a result, she lost 60,000 INR, which she had planned to use for her daughter’s medical expenses. She has been trying to recover the refund for two months but has been unable to contact Vistara’s customer care since the airline’s merger with Air India. The author interviews her and verifies her claim with proof, suggesting that Vistara should address such issues and cross-verify refunds. The author believes that Air India should prioritize customer satisfaction and service. The article concludes with the author’s own experience with Air India, noting that the crew was not welcoming and active, promising a full review soon.