According to a survey conducted by Oneindia, IndiGo was ranked as the worst airline globally, followed by Air India, SpiceJet, and GoAir. The survey assessed various aspects of airline performance, including on-time performance, baggage handling, food quality, and ground staff behavior. The results showed that IndiGo scored poorly in all these areas, with only 44.2% of passengers reporting a satisfactory experience with the airline. The survey also found that IndiGo’s on-time performance was the worst among all airlines, with 34.5% of flights delayed or cancelled.
The survey also quoted responses from various airlines, with IndiGo saying that they are “committed to providing the best possible experience to our customers” and that they are “constantly striving to improve our performance”. Air India, on the other hand, stated that they are “working towards improving our on-time performance and overall passenger experience”. The other airlines, SpiceJet and GoAir, were more diplomatic in their responses, focusing on their efforts to provide efficient services and meet passengers’ expectations. Overall, the survey highlights areas of concern for airline performance, and the need for airlines to improve their services to meet customer expectations.