A Bengaluru-bound flyer was left frustrated after discovering that IndiGo staff at Ahmedabad airport had misplaced her wheelchair, only to find out at Delhi Airport that it was nowhere to be found.

A 35-year-old woman with a disability, Kadam Khatun, experienced a challenging and frustrating situation while flying with IndiGo from Bengaluru to Delhi via Ahmedabad. During her connection in Ahmedabad, her wheelchair was accidentally left behind. When she arrived at Delhi’s IGI Airport, she was told about the situation and was eventually provided with a spare wheelchair and assistance by IndiGo staff. However, Khatun also reported rudeness from one of the assistants who accompanied her to the restroom. IndiGo issued a statement apologizing for the inconvenience and emphasized their commitment to providing courteous and hassle-free service. The airline took steps to connect the woman’s wheelchair on the next flight from Ahmedabad to Delhi, and provided a spare wheelchair and assistance to ensure her comfort and well-being. The incident highlights the importance of accessibility and special assistance in air travel, and underscores the need for airlines to prioritize the needs of all passengers, including those with disabilities.