A wheelchair-bound passenger’s journey hit a snag when IndiGo failed to return her mobility aid, leaving her to navigate the airport without essential support.

A 35-year-old passenger, Kadam Khatun, a wheelchair user, had a connecting flight from Bengaluru to Delhi via Ahmedabad on a Sunday morning. However, upon arrival at Delhi airport, she found that her wheelchair had been left behind in Ahmedabad. IndiGo Airlines provided a spare wheelchair and arranged for her breakfast, as well as accommodation near Terminal-3 of the Delhi airport, as per her request. The passenger informed the airline staff of her inconvenience due to the missing wheelchair, and her issues were addressed. According to the airline, they were able to retrieve her original wheelchair at the transit station in Ahmedabad and return it to her around 2:30 pm. IndiGo Airlines stated that they were committed to providing a courteous and hassle-free service to their customers.