Wipro’s Chief Information Officer, Anup Purohit, shares his insights on building customer confidence, AI use cases, and the importance of common sense in implementing GenAI. He emphasizes the need to prioritize customer needs and build a business solution roadmap. Purohit’s “Client Zero” approach involves identifying 112 customers across seven service lines and bucketing their requirements into six areas. This creates a structured framework for the IT team to work on.
Purohit also discusses AI, stating that it requires two main ingredients: compute power and data. He uses a data lake to create a single source of truth and enrich it for machine learning models. He advises CIOs to frame their AI journey thoughtfully and categorize use cases into three pillars: growth, productivity, and experience.
To execute AI use cases, Wipro deploys three models: the “Zomato/DoorDash Model” which involves deploying ready-made solutions, the “Grocery Model” which uses large language models, and the “Backyard Model” which involves developing end-to-end solutions internally. Purohit concludes that common sense is crucial in transitioning from proof of concept to full-scale implementation, and that simplicity is key to leveraging AI effectively. He believes that “less technology deployed in business, better is the business.”