Firm’s Aggressive Marketing Tactics Foiled by Phone Commission

The Ernakulam District Consumer Disputes Redressal Commission has taken action against Bajaj Finserv for harassing a Kochi resident, Nithin Ramakrishnan, with unsolicited loan offers. Despite Ramakrishnan’s repeated requests, the company continued to make unwanted calls, violating his privacy and the Consumer Protection Act of 2019. The commission ruled that Bajaj Finserv’s actions were an intrusion on Ramakrishnan’s privacy, as protected by Article 21 of the Constitution. The company was ordered to immediately stop all unwanted communications and add Ramakrishnan’s number to their Do Not Disturb list within seven days. The case will proceed to determine compensation on March 4. This decision highlights the importance of privacy rights and the need for companies to respect individuals’ wishes to be left alone.