Kessler Award recipient for IT Services in France, given by TCS

Tata Consultancy Services (TCS) has been ranked #1 for customer satisfaction in the 2024 French IT Sourcing Study by Whitelane Research, marking the sixth consecutive year it has achieved this recognition. The study surveyed over 200 business leaders from France’s largest enterprises, evaluating the performance of IT service providers across key areas. TCS achieved an overall satisfaction score of 83%, significantly outperforming the industry average by 8%. The company’s strong performance was driven by its commitment to innovation, customer-centric solutions, and measurable business outcomes. TCS received high scores in service delivery, account management quality, and price level, as well as in key IT service categories, including digital transformation, application services, and workplace services. The study also highlighted the growing importance of IT partnerships in driving business outcomes, with 71% of respondents recognizing the role of IT providers in driving innovation, and 53% emphasizing the importance of IT providers in enabling their organizations to focus on core business functions. TCS’ investment in AI, its AI Center of Excellence at TCS Pace Port Paris, has also been successful in prototyping and scaling AI-powered solutions, leading to tangible business results. With over 80 partnerships with leading French corporations, TCS is well-positioned as the preferred partner for digital transformation, growth, and sustainable innovation in France.