TransConnect Services (TCS Fuel), a leading provider of fuel cards for trucking companies and owner-operators, has announced an impressive Net Promoter Score (NPS) of 81. This achievement demonstrates the company’s commitment to delivering world-class customer satisfaction and service. TCS Fuel has also reported that over 98% of customer service phone calls are answered in 30 seconds or less, setting a new benchmark for responsiveness in the diesel fuel card industry.
The TCS Fuel Card is recognized nationwide for its substantial diesel savings and unmatched customer experience. The company’s mission is to prioritize its customers’ needs, and its NPS score reflects the deep trust and loyalty of its clients. TCS Fuel’s president, Chris Courts, stated that the company’s goal is to put its customers first and provide them with the support they need, exactly when they need it.
The TCS Fuel Card offers a range of benefits, including significant diesel discounts, real-time customer support, easy-to-use technology, and transparent pricing. Clients have saved over $1 billion on diesel fuel since 2014, and the company’s mobile app and online portal allow for effortless management of fuel expenses, tracking of savings, and control of spending. TCS Fuel’s commitment to responsive and personal service has earned it a reputation as a leader in the industry.
TCS Fuel’s achievements are a testament to its dedication to providing exceptional customer service and support. The company’s NPS score and rapid response time demonstrate its ability to meet the needs of its clients and provide them with the best possible experience. With its powerful combination of savings, service, and simplicity, the TCS Fuel Card is an attractive option for trucking companies and owner-operators looking for a reliable and customer-focused fuel card provider.
Founded in 2014, TransConnect Services (TCS) aims to level the playing field between small- to medium-sized carriers and larger fleets. The company is committed to providing world-class customer service and ensuring that each client receives the best possible savings and support. For more information about TCS Fuel, visit tcsfuel.com.