HCLTech’s CEO, C Vijayakumar, has emphasized the transformative impact of Artificial Intelligence (AI) on the IT services industry. According to Vijayakumar, AI is redefining the way IT services are delivered, and its effects are being felt across revenue models, job roles, and the overall industry landscape.
The CEO noted that AI is no longer just a buzzword, but a reality that is changing the fundamentals of the IT services business. He stated that AI is enabling companies to automate routine and repetitive tasks, freeing up human resources to focus on more complex and high-value tasks. This shift is leading to a significant change in the way IT services are delivered, with a greater emphasis on digital transformation, cloud computing, and cybersecurity.
Vijayakumar also highlighted the impact of AI on revenue models. He noted that the traditional time-and-material (T&M) model, where clients pay for the number of hours worked, is giving way to outcome-based models. In these models, clients pay for specific outcomes or results, rather than just for the time spent on a project. This shift is driven by the increasing use of AI and automation, which enables companies to deliver more efficient and effective services.
The CEO also discussed the impact of AI on job roles in the IT industry. While some jobs may become redundant due to automation, new job roles are emerging that require skills in areas such as AI, machine learning, and data science. Vijayakumar emphasized the need for IT professionals to acquire new skills and adapt to the changing landscape. He noted that HCLTech is investing heavily in re-skilling and up-skilling its employees to ensure they are equipped to work with AI and other emerging technologies.
Overall, Vijayakumar’s comments highlight the significant impact of AI on the IT services industry. As AI continues to evolve and improve, it is likely to have a profound effect on the way IT services are delivered, revenue models, and job roles. Companies that are able to adapt and innovate in response to these changes are likely to thrive, while those that fail to do so may struggle to remain relevant. As the IT services industry continues to evolve, it will be important to monitor the ongoing impact of AI and other emerging technologies on the sector.
By adopting AI, companies can improve efficiency, reduce costs, and enhance customer experience. However, it also requires significant investment in re-skilling and up-skilling employees to work with AI and other emerging technologies. The future of the IT services industry will depend on the ability of companies to adapt to these changes and harness the power of AI to drive growth and innovation.