Upstox Securities Pvt. Ltd. is a wholly-owned subsidiary of RKSV Securities India Private Limited, and RKSV Commodities India Private Limited is an associate of RKSV Securities India Private Limited. The company provides investment services in the securities market, including trading in equity futures and options, mutual funds, and commodities.
To file a complaint, investors can register on the SEBI SCORES portal, which requires mandatory details such as name, PAN, address, mobile number, and email ID. The benefits of using SCORES include effective communication and speedy redressal of grievances. Investors are advised to carefully read the Risk Disclosure Document as prescribed by SEBI, along with the company’s Terms of Use and Privacy Policy.
The company discloses that investment in the securities market is subject to market risks, and investors should read all related documents carefully before investing. The brokerage will not exceed the SEBI-prescribed limit. The company also provides risk disclosures on derivatives, stating that 9 out of 10 individual traders in equity futures and options incur net losses, with an average loss of ₹50,000. Additionally, loss makers expend an extra 28% of net trading losses as transaction costs.
Upstox also provides information on mutual funds, stating that top-rated funds do not constitute advice, and research data is powered by Morningstar. The company will not accept any liability arising out of investments and advises investors to read the offer documents carefully before investing.
The company warns investors to be cautious of unauthorized collective investments, guaranteed returns, and payments. Investors are advised to avoid sharing trading credentials, trading strategies, and position details. They should also avoid trading in leveraged products without proper understanding, writing or selling options without basic knowledge, and dealing with unregistered investment advisors.
Upstox provides guidelines for investors, including preventing unauthorized transactions in demat accounts by updating mobile numbers and email addresses. The company also advises investors to undergo KYC only once through a SEBI-registered intermediary and to update their email ID and mobile number with their stockbroker or depository participant.
Finally, the company informs investors about the SEBI-established Online Dispute Resolution Portal (ODR Portal) for resolving disputes in the Indian Securities Market. The ODR portal offers online conciliation and arbitration, benefiting investors and listed companies.