O2 Telefónica in Germany is set to launch its Large Telco Model (LTM) as part of its “Operations of the Future” program, which aims to revolutionize operations across network, IT, and customer domains. The LTM, built in partnership with Tech Mahindra and NVIDIA, is designed to transform traditional telecom networks into intent-based, fully autonomous ones. This will be achieved through the processing of vast amounts of structured and unstructured data, enabling proactive issue resolution and enhanced service quality.
The LTM is expected to unlock agentic capabilities across the operations lifecycle, including automated root-cause analysis, field dispatch optimization, and service experience management. This will reinforce O2 Telefónica’s leadership in customer experience, cost excellence, and operational efficiency. The model has been trained using NVIDIA’s AI Enterprise software suite and customized for telecom networks with large network datasets and the latest generative AI and agentic AI frameworks.
According to Mircea Anghel, Director of Service Operations at O2 Telefónica in Germany, the LTM will empower the company’s Service Excellence Centers with telco-centric GenAI, transforming the way they operate and unlocking new capabilities. This will boost service reliability and increase efficiency through data-driven decision making and highly automated processes.
Amol Phadke, Chief Transformation Officer at Tech Mahindra, stated that autonomous operations are emerging as a strategic priority for communication service providers. The development of O2 Telefónica’s LTM is a key part of this effort, leveraging the power of Tech Mahindra’s AI platform and advanced agentic capabilities to deliver real-world solutions that create measurable value.
Chris Penrose, Global VP for Telco at NVIDIA, noted that fully autonomous networks are a critical building block for AI-native telcos aiming to deliver seamless customer experiences and extreme operational efficiency. The LTM, built in collaboration with NVIDIA and optimized for O2 Telefónica, lays the foundation for building and scaling AI agents for autonomous networks, helping O2 Telefónica deliver the best network experience to its customers.
Overall, the launch of O2 Telefónica’s LTM marks a significant step towards achieving autonomous operations and enhancing customer experience. With the support of Tech Mahindra and NVIDIA, the company is well-positioned to drive innovation and excellence in the telecom industry. The use of AI and agentic AI frameworks will enable O2 Telefónica to process vast amounts of data, identify areas for improvement, and optimize its operations to deliver better outcomes for its customers.