Pan Asia Banking Corporation PLC has achieved a significant milestone by winning the prestigious Platinum Award for Maximizing Customer Engagement at the Infosys Finacle Innovation Awards 2025. This marks the bank’s second consecutive global recognition, following its success in 2024. The award was given for the bank’s innovative “Falcon Eye” platform, which provides a 360-degree customer view by consolidating critical insights from core banking and related systems into a single interface.
The Falcon Eye platform has revolutionized the way the bank engages with its customers, providing staff with real-time and centralized information to enhance service speed and accuracy. It also enables effective cross-selling opportunities by offering a complete picture of each customer’s financial portfolio. The platform has improved turnaround times, reduced operational risks, and given the bank’s teams the tools to serve with greater intelligence and empathy.
The bank’s Chief Information Officer, Kanchana Devasurendra, noted that Falcon Eye reflects the bank’s long-term vision of using technology to transform customer engagement. The Director/CEO, Naleen Edirisinghe, added that the award is a testament to the bank’s dedication to understanding and anticipating its customers’ needs. The bank is committed to continuously innovating to deliver smarter, faster, and more human-centered banking experiences.
The Infosys Finacle Innovation Awards are considered among the most competitive global recognitions for financial institutions, honoring banks that demonstrate visionary use of technology to drive impact. Pan Asia Bank’s consecutive wins in 2024 and 2025 highlight its consistent leadership in shaping the future of banking in Sri Lanka and beyond. The recognition reaffirms the bank’s commitment to leveraging innovation, talent, and trust to create lasting value for its customers in an increasingly digital world. Overall, the award is a significant achievement for Pan Asia Bank, demonstrating its position as a leader in the banking industry and its commitment to delivering exceptional customer experiences.