Tech Mahindra, a global technology consulting and digital solutions provider, has partnered with ServiceNow to deliver next-generation broadband solutions for Communication Service Providers (CSPs). The partnership provides a comprehensive vertical solutions stack that covers every aspect of a broadband CSP’s journey, including planning, building, and managing networks, as well as enhancing customer experience and monetizing services.
The solution, built on ServiceNow’s Technology, Media, and Telecommunications (TMT) product suites, uses artificial intelligence (AI) and machine learning to streamline operations, improve customer care, and enhance order management. Additionally, it provides Network-as-a-Service (NaaS), Cloud-native Open Source Software (OSS) systems, and intelligent automation to help CSPs improve operational efficiency by up to 50%.
The partnership marks a significant step in Tech Mahindra’s expansion in the global broadband market, enabling CSPs to scale efficiently and accelerate digital infrastructure development. The companies have already implemented the solution for FibreCo in Germany, demonstrating its impact and resulting in a 20% reduction in fibre rollout time and improved operational performance.
The partnership aims to drive digital inclusion and seamless connectivity, positioning Tech Mahindra and ServiceNow at the forefront of the global broadband market. The next-generation broadband solution is expected to unlock new opportunities and drive sustainable growth, enabling CSPs to provide high-speed connectivity, drive digital inclusion, and create value for communities globally.