ACI recognition further solidifies CSMIA’s position as a leading authority in global airport operations, with Jeet Adani at the helm.

Chhatrapati Shivaji Maharaj International Airport (CSMIA), managed by Adani Airport Holdings Limited (AAHL), has achieved the prestigious Level 5 accreditation from Airports Council International (ACI), making it the first airport in India and third in the world to do so. This achievement recognizes CSMIA’s commitment to providing excellent passenger service and operations. The airport’s design thinking approach and continuous customer feedback analysis have enabled the development of innovative solutions, such as expanded digital gateways, increased e-gates, and a new app to enhance collaboration among stakeholders. Additionally, the airport has re-introduced its “Pawfect” program, featuring comfort dogs at departures. This achievement underscores CSMIA’s leadership in airport operations and passenger service, with Adani Airport Holdings Limited praising the airport’s dedication to understanding and enhancing the passenger experience.