We will compensate Rs 25,000 for the service deficiency and provide a refund of the product cost, according to Asian Paints’ policies.

The Madurai District Consumer Disputes Redressal Commission has ordered Asian Paints Limited to pay a compensation of Rs 25,000 to a consumer, R Vinayagamoorthi, for providing low-quality paint and poor service. Vinayagamoorthi had purchased 20 liters of paint from a shop and, shortly after the painting work was completed, the paint started peeling off the wall. Despite his complaint to the shop owner and Asian Paints’ customer care executive, his issue was not resolved. Vinayagamoorthi then approached the commission, which found Asian Paints guilty of gross negligence, unfair trade practices, and deficiency in service. The commission has ordered Asian Paints to pay Vinayagamoorthi Rs 25,000 as compensation, refund the cost of the paint, and pay his legal expenses. The consumer was also left to suffer due to the company’s failure to address his complaint, causing him mental agony.

Source: https://www.newindianexpress.com/states/tamil-nadu/2024/Oct/11/pay-rs-25k-for-deficiency-in-service-refund-product-cost-asian-paints-told